Frequently Asked Questions
Everything you need to know about your Bernardo Fashions experience.
How do I determine the best size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for outerwear to allow for comfortable layering.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7-10 business days of reaching our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service.
How should I care for my Bernardo coat?
Care instructions vary by material. Most of our down-alternative jackets are machine washable on a cold, gentle cycle, while our wool blends and leathers require professional dry cleaning.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for flexible installments.